Refund Policy

Last updated: 8 August 2026

Scope

This Refund Policy applies to paid CloudEndpoint Flow educational programs invoiced by us. The website itself does not process checkout.

Eligibility and timeframe

You may request a full refund within 14 days of payment if you have not accessed more than 20% of self-paced modules and have not attended a live cohort session. Requests after 14 days are evaluated for partial credit only.

Full refund conditions

Request sent to support@cloudendpointflow.digital within 14 days of payment
Limited content access as described above
No download of restricted template packs marked as final delivery

Partial refunds

If you attended one live session or accessed between 20% and 50% of modules, we may offer a partial refund of up to 50% of the tuition paid, at our discretion and subject to applicable Korean consumer rules.

Non-refundable items

Custom Endpoint Lab facilitation days already delivered
Third-party venue fees explicitly itemized on an invoice
Completed private after-action documents already delivered to your team

Refund process

Email support@cloudendpointflow.digital with your full name, invoice number, program name, and reason. We confirm receipt within three business days and issue a decision within ten business days.

Processing time and method

Approved refunds are returned to the original payment method when possible within 10–15 business days after approval. Bank timelines may vary by institution.

Cancellation by CloudEndpoint Flow

If we cancel a cohort and cannot offer a reasonable alternative date, you may choose a full refund or transfer to a future cohort.

Exceptions

Mandatory cooling-off or consumer protections under Korean law take precedence where they grant you broader rights than this policy.

Contact for refund requests

support@cloudendpointflow.digital · +82-4-683-5091 · Street: 191-8, Eljitellekombilding, Gamjeon-dong; City: Sasang-gu; State/province/area: Busan; Country calling code: +82; Country: Korea;